How to Delete an OurDream Account in 2026

Step 1: choose deletion or cancellation-only

Expected check: your intended outcome is clear before you touch an irreversible control.

If you only want to stop renewal, the official cancellation guide says Profile > Cancel subscription > confirm cancellation. Cancellation-only retains access until the current billing period ends; unused dreamcoins remain until that period ends. There is no automatic cancellation refund.

Deletion is the separate choice for closing the account. Its help article says an active subscription is cancelled automatically, so a separate cancellation is not a routine prerequisite. Do not delete merely to fix a billing question. If uncertain, stop and ask support before confirming either action.

Step 2: inventory Public and Unlisted characters

Expected check: each character has a recorded visibility setting and identifiable link, where available.

The Community Written FAQs document My AI > choose your character > three dots > Edit, with Unlisted or Public choices. Inspect your existing characters without submitting a new Public character or paying to unlock a control. Record the settings you actually see.

Unlisted is also described as shareable by URL; do not treat it as a confidentiality guarantee. If a character includes identifying details, ask about removal before closing your account. A visibility change is not proof of deletion, nor evidence that previous viewers no longer have copies.

Step 3: check the Public-character retention exception

Expected check: you understand why a shared character could survive account closure.

Section 9 of the OurDream privacy policy reserves the right to preserve a popular Public character's characteristics and keep it active after account and data deletion. It also allows retention for legal obligations, disputes and agreements. Do not assume all Public characters disappear or that closure erases every backend record.

List the character URLs you want addressed. Ask support whether the exception applies and how identifying details can be removed. Do not invent a popularity cutoff or assume switching to Unlisted reverses prior retention. Keep any unresolved privacy concern separate from the billing question.

Step 4: accept content and coin loss before proceeding

Expected check: you have preserved only necessary evidence and accept the documented losses.

The account-deletion help article says deletion is permanent: generations, unpublished characters, chat history and unused dreamcoins are lost. Unused coins receive no refund, and account access ends even with subscription time remaining.

Note your coin balance and any remaining paid period for your records. Do not spend coins just to empty the balance, buy more, or generate content as a deletion test. Avoid creating unnecessary copies of sensitive chats. If you need account records, ask what can be provided before deletion; these sources do not establish an export button.

Step 5: follow the deletion route and acknowledge the mismatch

Expected check: you can identify an account-deletion prompt, not a subscription or character control.

The help article says Profile > danger zone > delete my account, then follow the prompts. The privacy policy instead says Settings > Account management. This is a documented navigation mismatch; we have not verified which labels appear in your account.

Start with the deletion help's Profile route. Read the final warning and confirm only after completing the checks above. Record any acknowledgement and submission time. If the control is missing or the warning differs materially, stop and ask official support which route applies. Do not guess hidden menus or repeat destructive submissions.

Step 6: verify closure and billing separately

Expected check: you have evidence of the request and distinguish documented processing from verified completion.

The deletion help gives a 24-48-hour processing time. Treat this as the published account-deletion window, not a backend-erasure deadline. Keep the acknowledgement; after that window, ask support about an unresolved request rather than assuming silence means success.

Review available subscription confirmation and later payment records. If a charge appears after deletion, identify its date and receipt reference, then request clarification without buying a replacement plan. A prior charge is not automatically evidence of a new renewal. Neither this workflow nor loss of account access establishes a refund entitlement.

Common errors and the stop route

Stop when account identity, character removal or the deletion acknowledgement remains uncertain.

Common errors include confusing cancellation with deletion, treating Unlisted as erased, assuming missing access proves backend removal, and recreating an account to investigate old billing. Keep a short record of what you requested, when, and what response you received. Use the help center's official contact route for operational problems.

For a separate privacy request, the policy lists trust@ourdream.ai and trust@ourdream.io. Section 14 says it tries to respond within one month, with longer handling for complex or multiple requests and notification. That is a response target, not guaranteed erasure. Ask what was deleted, retained and why. Never send passwords, authentication codes or full card details.

Conclusion: close only after the checks are complete

Proceed with deletion only when the irreversible consequences match your goal.

Keep minimal billing and request evidence, pursue unresolved character concerns separately, and do not equate a closed account with complete erasure. Cancellation-only is the alternative when stopping renewal is enough. Optional comparisons below cannot confirm the outcome for your account.

Frequently asked questions